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Residence Hall Student Support System

Each cohort of EducationUSA Academy students lives in a separate area of the residence hall for students under the age of 18 and has a resident counselor living in the hall with them. These staff members have been carefully selected, and they are there to ensure the health and safety of the students. Students are required to cooperate with them. The resident counselors are the students’ connection to the dormitory, and they will be able to answer any questions and assist with any issues directly related to the dormitory. The resident counselors are one of the students’ connections to the International English Center, activities, and academics. If students have any questions about the program, or if they face any challenges adjusting to life in Boulder, they should contact the resident counselors. In addition, students can always contact their academic advisors or the program manager if they feel that they need any kind of support or help.

Student Code of Conduct

The purpose of the Student Code of Conduct is to maintain the general welfare of the EducationUSA Academy, the International English Center, and the university community. The IEC and the university strive to make the campus community a place of study, work and residence where people are treated, and treat one another, with respect and courtesy. All students must follow the Student Code of Conduct. Students who violate these standards will be subject to the actions described below.

  • There are some behaviors that are not acceptable and can cause disruption to students learning in the classrooms.
    • Do not leave your cell phone on during class.
    • Do not interrupt the teacher or other students by speaking out of turn or answering for others.
    • Do not have unnecessary individual conversations during class activities.
    • Do not speak your native language excessively.
    • Do not be rude, impolite, or unkind (in words or actions) to the teacher, staff, or classmates.
    • Do not consistently arrive late after class has begun.
    • Do not be disrespectful or insensitive to the cultural differences of others.
  • In addition to the above inappropriate behaviors, students in the EducationUSA Academy must also follow the University of Colorado’s Student Code of Conduct.
  • Any student found violating one of the above standards will be written up by the Academic Programs Manager or the IEC Director. A copy of this write-up will be placed in the student’s academic file. If the student is sponsored, the sponsor will be notified. If the student receives three such write-ups, this student may be asked to leave the EducationUSA Academy.

Emergency Notification Policy

The University of Colorado Boulder has a formal emergency notification plan. The International English Center also has staff who speak and write several different languages, and they will be able to communicate with parents and students in the event of an emergency.


The University of Colorado will, upon confirmation of an ongoing significant emergency or dangerous situation that poses an imminent threat to the safety of campus community members, immediately issue emergency notifications to the campus community. Some possible situations include:

  • Severe weather
  • Natural disaster
  • Structure fires
  • Weather-related closures
  • Temporary building closures
  • Power outages

Emergency Notification Content

The content of an emergency notification will include:

  • A description of the situation (flash flood warning, dangerous situation, etc.)
  • Relevant safety instructions (move to higher ground, shelter in place, etc.)

Notification Methods

The primary method of issuing an emergency notification is the CU Alert system. The CU Alert system is capable of sending text messages, voice messages, and emails to registered users. EducationUSA Academy students will sign up for this alert system during the orientation. Notifications will also be posted on the CU Boulder home page colorado.edu, the campus emergency information line, and campus social media sites. Should any emergency event arise, EducationUSA Academy faculty and staff will contact students directly and ensure that they are safe.

Missing Student Protocol

When students are off campus, they use the buddy system (pairs of students monitor and support one another).  Faculty and staff are always on alert to make sure that all members of the group are together. If a student is lost, he or she should immediately contact the faculty member, staff member, or the IEC office. This can be done through Wi-Fi apps or by asking to borrow a phone from someone nearby. It is extremely important that IEC faculty and staff know where the students are and that they are safe.

In the unlikely event that a student is missing, the following steps will be taken.

1-15 Minutes

  1. One faculty/staff member waits with the group of students while the other one searches the immediate area.

20 Minutes

  1. If the student is not found in the immediate area, the faculty/staff member notifies the Academic Programs Manager and/or IEC Director.

30 Minutes

  1. The Academic Programs Manager and/or IEC Director notify all IEC staff.
  2. The Academic Programs Manager and/or IEC Director contact the residence hall.
  3. If other faculty/staff members are in the area, they will begin searching.

1 Hour

  1. The IEC Director and/or the Academic Programs Manager contact the local law enforcement agencies and any possible modes of transportation (RTD).
  2. The IEC Director or the Academic Programs Manager notifies the student’s parents or guardians.

As soon as the student is found, the IEC Director notifies the parents or guardians again.

University of Colorado Boulder Police Department

The University of Colorado Boulder Police Department is a full-service police agency providing community-based public safety services to a diverse community of 36,000 affiliates 24 hours a day, seven days a week, all year long. Patrolling the campus by foot, bicycle, motorcycle, and vehicle, the CU Boulder police work diligently with the university community and surrounding agencies to ensure a prompt and coordinated law enforcement response.

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